“Communication, the human connection, is the key to personal and career success.”

– Paul J. Meyer

In today’s competitive market, communication is vital in building trust with your customers. 

It is this trust that converts leads to buyers, and ideally transforms them into ambassadors of your product or service.

The success of your company is based on everything that you say and do.  The right message and experience will make the difference between getting the sale or losing the sale, between return customers or one-time customers, or between getting great reviews or generating negative publicity.

You work too hard to leave your success, or the success of your company, to chance.

My goal for you?

To stimulate mindful communication around enhancing the customer experience.  And of course achieving great sales results.


Dare to Say ‘Yes’

As I reflect on the month of June, I can’t help but smile and think back to the movie ‘Yes Man’, that Jim Carrey starred in several years back. I love this movie, I love a good laugh, and Jim Carrey always delivers. The movie which finds Jim Carrey’s character, Carl, at a motivational seminar, takes us to through a humorous journey of his life transformation after he reluctantly agrees to say ‘yes’ to everything life throws his way. Ironically, in […]

The Silent Sale Killer

It’s out there – you can’t see it, you can’t hear it, and you can’t feel it…but your customers can. In fact, chances are you don’t even know it’s there until it’s too late. It’s a silent killer – of sales, customer satisfaction and manpower, all of which impact your bottom line. What possibly can be so detrimental to the success of your company? The simple answer – the relationship of your sales center team. Home building is a fast-moving competitive industry, […]

Customer Care vs. Customer Satisfaction

When I was in my early 20’s, I clearly recall sitting on a bench in the busy hallway of the Eaton Centre in downtown Toronto interviewing for a retail position and being asked by the interviewer, “what is the difference between customer care and customer satisfaction?” “Hmmm?? Great question”, I thought as I stammered my way through a fabricated response.  With only waitressing and bartending experience under my belt, I could only relate to ensuring the beer was flowing and the […]